Booking, Rescheduling, and Cancellation Policy

 

Booking Policy:

 

All sessions must be booked in advance through our online booking system, email, or phone. A deposit or full payment may be required at the time of booking to secure your appointment.

 

Your booking confirmation will be sent via email or text message.

 

Rescheduling Policy:

 

We understand that schedules may change, and we strive to accommodate rescheduling requests whenever possible.

 

• Rescheduling more than 48 hours before the scheduled session: No rescheduling fee applies, and your deposit/payment will be transferred to the new session date.​

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• Rescheduling within 48 hours of the scheduled session: A rescheduling fee of 25% of the total booking cost may apply.

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• Rescheduling within 24 hours of the scheduled session: This will be treated as a cancellation, and the cancellation policy below will apply.

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All rescheduling requests must be submitted in writing via email or text message.

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Cancellation Policy: 

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We understand that unforeseen circumstances may arise, and we strive to accommodate our clients as best as possible.

 

However, to ensure fairness and uphold the value of our time, the following cancellation policy applies:

 

• Cancellations made more than 48 hours before the scheduled session**: No cancellation fee.

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•  Cancellations made within 48 hours of the scheduled session**: A fee of 50% of the total booking cost will be charged.

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• Cancellations made within 24 hours of the scheduled session or no-shows**: A fee of 100% of the total booking cost will be charged. All cancellation requests must be submitted in writing via email or text message.

 

Refunds (if applicable) will be processed within **5-7 business days**.

 

By booking a session, you acknowledge and agree to our 'Booking, Rescheduling, and Cancellation Policy.'